Return Policy
Overview
Mainframe.one provides a 15-day return policy for defective children's picture books only. We are committed to ensuring the quality of our books and your satisfaction as a customer.
Return Eligibility
Returns are accepted only for defective books
Return requests must be initiated within 15 days of receipt
Books must be returned in their original condition with no additional markings, tears, or damage
Proof of purchase (order number or receipt) is required
What Qualifies as a Defect
A book is considered defective if it:
Arrives with missing pages
Has printing errors (upside-down pages, blank pages, smudged ink)
Has binding issues (loose or detached pages)
Arrives physically damaged (torn covers, water damage, etc.) that occurred prior to delivery
Return Process
Contact our customer service team at support@neo.mainframe.one
Provide your order number, description of the defect, and photos if applicable
If approved, you will receive return instructions and a return authorization number
Ship the defective book back to us using the provided return shipping address
Include the return authorization number with your shipment
Refund Processing
Once we receive and verify the defective book:
A replacement copy will be shipped if the title is in stock
If a replacement is unavailable, a full refund will be issued to your original payment method
Refunds typically process within 5-7 business days after inspection
Non-Returnable Items
The following are not eligible for return:
Non-defective books
Books showing signs of use (coloring, writing, stickers, bent pages)
Books returned after the 15-day return window
Books damaged after delivery
Contact Information
For any questions regarding our return policy or to initiate a return, please contact:
Email: support@neo.mainframe.one
Policy Updates
Mainframe.one reserves the right to modify this return policy at any time. Any changes will be posted on this page.
Last Updated: March 31, 2025